Use a balanced set of measures for all improvement efforts: outcomes measures, process measures, and balancing measures.
How does the system impact the values of patients, their health and wellbeing? What are impacts on other stakeholders such as payers, employees, or the community?
Are the parts/steps in the system performing as planned? Are you on track in your efforts to improve the system?
Are changes designed to improve one part of the system causing new problems in other parts of the system?
From the Institute of Healthcare Improvement’s “Science of Improvement: Establishing Measures”.
If you need additional support in leading a quality improvement effort, SHM’s signature programs can guide your team through each phase and provide individual mentoring in areas such as care transitions (Project BOOST®), Glycemic Control (GC), Medication Reconciliation (MARQUIS), Atrial Fibrillation (AFIB) and Venous Thromboembolism (VTE). We also provide resources by clinical topic to help you find exactly what you need.
No matter where you are in the spectrum, SHM can assist you in your efforts. SHM encourages you to join the QI community and view the calendar for up to date information on key events and discussions around the quality and innovation movement.
Questions or Comments, please email firstname.lastname@example.org.